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[Resolved] O2 Data Problems

This incident lasted 1 day and 30 minutes.
Thu, 6 Dec 2018
08:31:57 GMT

O2 customers in the UK have reported problems using data and 4G services.

Complaints began to be raised at 5.30 this morning, with customers taking to Twitter to report their issues.

This appears to be an issue, affecting customers across the whole of the country.

An O2 spokesperson confirmed the problems, saying: "Our technical teams are investigating reports of issues when using data."

The spokesperson added: "Voice calls are working OK. We apologise for any inconvenience."

We will continue to monitor the situation.

09:05:13 GMT

We are aware that the issues O2 are having have extended to calls and many customers cannot make or receive calls or texts.

We are very sorry for the inconvenience and will continue to monitor the situation and keep you updated.

11:09:46 GMT

We are really sorry for the ongoing issues - O2 have released the following update:

Outage Update: One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this. We'd encourage you to use Wi-Fi wherever you can and we are really sorry.

17:36:04 GMT

We are sorry for the ongoing O2 issues.

O2 have advised that they are working as quickly as possible to fix the issues.

O2 technical teams are working closely with one of their third party suppliers who has identified a global software issue in their system which has impacted data services.

As a result of this incident, O2 are experiencing a high demand on our network which means some customers may also have issues making and receiving voice calls.

Fri, 7 Dec 2018
09:02:33 GMT

We are happy to advise that O2 have now resolved the issues and full service should be restored.

O2 released the following announcement this morning:
We can now report that our 4G network has been restored. Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable. A review will be carried out with Ericsson to understand fully what happened. We’d like to thank our customers for their patience during the loss of service on Thursday 6 December and we’re sorry for any impact the issue may have caused.

No further notices from the past 7 days.